NAF Quality Assurance Evaluator (Trainer) in WICHITA FALLS, Texas
This is a regular position located at Lodging at Sheppard AFB, TX. DUTIES: Under direction of management develops schedule to ensure the Quality Assurance Evaluation Program is conducted in accordance with Air Force (AF) Standards. Inspects lodging rooms, buildings, grounds, parking lots and other areas such as offices, day rooms, hallways and storage areas for quality and quantity of work performed by all employees. Evaluates and updates all general room instructions to include: guest directories, fire evacuation procedures, equipment instructions, sundry price listings, and informational signage. Corrects publications as required. Reviews guest feedback, analyzes data, and informs Lodging Manage r of issues or areas requiring correction. Tracks trends in performance and conducts hospitality specific training to improve overall guest service and compliance with established standards. Responsible for monitoring the Lodging Educational Institute training program in accordance with Air Force Lodging standards. Works with section supervisors to determine training needs. Tracks courses required to main tai n or earn ho spatiality certifications. Oversees and manages the in-house training program. Oversees small study groups or self-directed studies as needed to complete lodging courses. Coordinates with Lodging Manager and Assistant Manager to establish and maintain budgets for staff development, incentives, and recognition items. Ensures completion of hospitality training required for certification with AH&LN Educational Institute. Coordinates with the Lodging Educational Institute to obtain training dates, materials, and instruction plans. Assesses the effectiveness of training standards in all areas of Lodging. Observes and reviews processes and performance in the workplace and adjusts training programs to address any performance shortcomings noted. Performs additional duties as assigned. QUALIFICATIONS: Must have experience in the operational management of a civilian or military lodging program. This experience must have included supervisory responsibility, ( i.e. , team lead level or higher of at least one functional area such as housekeeping, Guest Service , etc.) sufficient to demonstrate skill and knowledge in such areas as team building, customer service, staff scheduling, financial management , and human resources. Must have the ability to train or have experience which shows potential to train others. A baccalaureate degree in hospitality or business is desired. Must be able to read, speak, and write English. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI). BENEFITS: If selected for this position, you will be eligible for leave, retirement, 401(K), health and life insurance. If you are a civil service employee with DoD, you may be able to keep your retirement. As a Nonappropriated Fund employee, you are eligible to use the fitness centers, golf course, bowling centers, clubs, swimming pools and other Services facilities. This agency provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify the agency. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable will not be appointed. "All Federal NAF Employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit."