Kelly Services Claims Technician/Customer Advocate in Wichita Falls, Texas

Kelly Services is currently hiring multiple Claims Technicians and Customer Advocates in temporary to hire opportunities at a well-known healthcare company in Wichita Falls, TX.


  • June 4th start date

  • Pay rate is $10.58-12.66/hour (based on experience)

  • Shift Information: 8 hour shift between 6AM-6PM, Monday through Friday

  • 16 weeks of paid training

Claims Technician Job Duties:

  • Under supervision, you will be responsible for processing complex claims requiring further investigation, including coordination of benefits, and resolving pended claims

  • Review and compare information in computer systems and apply proper codes/documentation

  • May place outgoing calls to providers and/or pharmacies for further investigation before processing claims

Customer Advocate Job Duties:

  • Respond to customer telephone inquiries within a call center environment

  • Proficient problem-solving approach to quickly determine customer needs

  • Provide resolutions by delivering accurate information while following performance goals and objectives

  • Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

  • Conduct follow up calls with customers to provide updates and ensure issue has been resolved in its entirety


  • High School Diploma or GED

  • PC navigation and data entry skills

  • 1 year customer service experience

  • Clear and concise written and verbal communication skills

  • Ability to multi task and prioritize is required

  • Ability to sit for long periods of time

  • Strong problem-solving and analytical skills

  • Dependable and flexible

As a Kelly employee, you’ll have access to premier perks, including:

  • Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

  • Group insurance options*

  • Service bonus plan

  • Holiday pay plan

  • Weekly electronic pay options

  • Online training campus that provides more than 3,000 free courses to help improve and develop skills

  • Exclusive online employee community

  • Employee assistance program available at no cost

  • Corporate discounts

  • Transportation Spending Accounts (offered and administered by Leslie & Associates - these plans are not sponsored by Kelly Services)

Please note - this position is not being recruited by your local Kelly branch. To apply, submit your resume online or send your resume directly to the recruiter at .

Keywords: Call Center, Healthcare, Claims, Insurance, Customer Service, Administrative

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.